Cheetah Taxis | Help & Complaints
  • 1.  Please allow 15-20 minutes from your delivery time for your order during busy times
  • 2.  Check your order confirmation email for any mistakes in the delivery address or time
  • 3.  Get in touch with us and we we will try our best to help you
  • 1.  We only ship to areas in Buckinghamshire. If you require delivery outside please get it in touch with us and we can arrange something.
  • 2.  Free delivery for orders within 3 miles of MK8 and for orders over £30 for outside areas. You can always pay a small delivery free for smaller orders outside our free delivery region.
  • 1.  Please get it in touch with us if you would like to enquire about ordering for special occasions
  • 2.  Discounts will be applied where possible!

Message Us

Cheetah Taxis Ltd are happy to answer any questions you may have and would be keen to hear your comments and feedback.
Please contact us either by e-mail or by post.

36 Calder Vale
Bletchley
Milton Keynes
United Kingdom
MK3 7PN

Company Registration No: 16239934 (England and Wales)

Send Us A Message

Cheetah taxis Complaints procedure

Always expects high standards in our customer service and we always welcome feedback from individuals. We see all feedback very indispensable and helps us to assess and ameliorate our service to the kind that is liked by our community and locals.
The use of our complaint’s procedure is to:
• Ensure that everyone is conscious of how to make a complaint and how it may be handled.
• Ensure that all complaint is handled sensitively and cautiously within a time frame that everyone is comfortable with.
• As soon as your complaint has been investigated fully, we will respond back to you but if your we cannot resolve your complaint straight away then we will attempt to resolve it within 2-3 weeks and keep you updated throughout the whole investigation.
• Ensure that complaints are monitored to help improve us or our services. We therefore ensure that we:
• Listen carefully to all the complains and treats complains as confidential Possible.
• Record, store and manage all complaints accurately and data-wise Security.
• Investigate all complaints thoroughly, objectively and within a reasonable time frame.
• Communicate the results of the investigation to the complaints, including action (if any) is implemented to ensure no recurrence.

Policy Statement

Cheetah Taxis

• We are committed to providing good quality services to our customers, commercial and personal.
• We take any concern or complaint seriously and investigate it thoroughly and give a solution as soon as possible.
• All complaints will be treated confidentially (if possible).
• Maintain a register of all complaints.
• We will make our complaints procedure (document or web page) available. For anyone who asks for it.
• Acknowledging that our complaints from part of the process of monitoring the practice Quality, eOiciency and impartiality of its services. We recognize that all service users, agencies and organizations:
• Have the right to raise any concerns or complaints about our service.
• Access to clear information on how to raise complaints and concerns available on our website.
• Our complaints procedure is open to anyone receiving or requesting service from Cheetah Taxis and people acting on their behalf. Definition of a complaint Definition of a complaint is ‘A statement that something is unsatisfactory or unacceptable’ Regardless of whether the complaint is justified or not. An individual, service user or organization can make a complaint for a few reasons, listed below are some of the most common:
• They feel that Cheetah Taxis has failed to provide a service or an ‘acceptable’ standard of service.
• They feel Cheetah Taxis or one of its employees mishandled the situation.
• They feel that Cheetah Taxis or its employees have provided ‘unfair’ service’. This policy and practice only relate to complaints received about Cheetah Taxis & its service.

Concerns or Complaint

It is important to establish the diOerence between concern & complaint. Informal take Acute anxieties in the early stages reduce the likelihood that the anxieties will develop into systemic one complaint. Therefore, any individual, service user or organization concerned about our service, a member of staO or via our website, at their earliest convenience, reports this to us &n try to understand and minimize concerns at our earliest opportunity. If an individual is not happy with their concern being answered and or wants to do so formally complaint, follow below procedure.

Complaints Procedure

Cheetah Taxis aims to resolve most complaints promptly & satisfactorily. complaint must have by way of apology or acceptable explanation. There are three stages to the complaint procedure:
• Stage 1 – Complaint
• Stage 2 – Investigation
• Stage 3 - Resolution

Stage One – The complaint
The complaint can be written or if the complainant prefers, they can discuss the complaint with a member of staO who can disclose this through the staO website. We have a complainant form to use on our website https://cheetah-taxis.co.uk/contact-us complaint can fill this form. The complaint must contain the name, address, phone number, nature or particulars of the complaint, possible details of service such as time & date of complaint, booking time & date. Individuals, service users or companies wishing to make a complaint should contact Cheetah Taxis via: Website: Email: Post:
Stage 2 - Investigation
All complaint will be handled by the customer service team. Maybe a customer service team Delegate parts of the investigation to the oOice manager or assigned director if necessary. If the complaint involves a Cheetah Taxis driver, the customer service team should be fully staOed Investigating the complaint included booking details, related calls, mapping of work (where applicable). Cheetah Taxis aims to resolve all complaints within 5 working days, which allows a thorough investigation. Sometimes investigations can take longer, especially if there is a complex or if we require proof from a third party. We aim to provide the complainant’s details of the decision & settlement where appropriate. The eOect does not refer to any individual employees, drivers or groups of employees. Apologize if the complaint is upheld. If the complainant is dissatisfied with the secondary decision, he/she can appeal within 5 working days of result date & progression to tertiary level. Anonymous complaints Complaints received anonymously will be recorded and considered, but action may be limited if additional information is required to help ensure a thorough & fair investigation.

Data Protection

To process a complaint, Cheetah Taxis will retain personal data about the complainant, which the individual gives & others give in response to the complaint. Cheetah Taxis will keep this data secure & will only use it to resolve the complaint. The identity of the person making complaint is known only to those who need to consider the complaint will not be disclosed to others or made public by Cheetah Taxis. However, confidentiality cannot be protected in certain circumstances, for example, where the relevant low or charges apply, involving the conduct of third parties. Cheetah Taxis typically destroys complaint files in a secure manner, one year after the complaint closed.

Monitoring

Complaints are an important tool, along with data provided by surveys & user feedback, will allow Cheetah Taxis to learn about & improve the services we oOer. They provide a useful resource information about how individuals view our service & how we serve them. To ensure that Cheetah Taxis can learn form complaints, the following data will be collected (where possible).
• Name, Address, Phone Number.
• Name of the person dealing with the complaint.
• Date of complaint and response.
• Nature of complaint.
• Action(s) taken / recommendations made in response to the complaint.
• Lessons learnt.